Preventative maintenance program
We design asset-specific maintenance calendars that align with manufacturers’ recommendations and local seasonal cycles—filter changes, roof inspections before rainy seasons, landscape pruning, HVAC servicing and regular plumbing checks. Preventative attention reduces emergency repairs, preserves finish quality, and extends the functional life of systems. Each intervention is logged, photographed and tied to cost entries so owners can audit historical spend and plan reserve allocations with confidence.
Vetted local vendor network
Our procurement process evaluates contractors for workmanship quality, warranty practices and transparent pricing. By aggregating reputable local trades—electricians, plumbers, carpenters, cleaners and landscapers—we minimize lead times and avoid one-off vendor reliability issues. Emergency call-outs are triaged through our on-call partners with service-level expectations that prioritize safety and rapid remediation.
Transparent accounting & reporting
Owners receive regular financial statements with categorized expenditure, upcoming budgeted works and reserve balance recommendations. For rental properties we track occupancy, rent receipts, security deposit handling, and provide straightforward reconciliations so owners can understand net returns without sorting receipts or vendor invoices.
Guest & tenant liaison
Our team handles guest check-ins, keys and welcome protocols for short-term stays, as well as tenant onboarding for longer leases. We vet occupants, manage security deposits, coordinate cleanings and address occupant-reported issues quickly to maintain high satisfaction and reduce property wear from misuse or neglected problems.
Emergency readiness & response
We maintain emergency workflows and on-call technicians to respond to urgent events—water ingress, electrical faults, security breaches—minimising damage and business interruption. Rapid response is coordinated with temporary mitigation followed by permanent repairs and full incident documentation for insurance purposes.
Concierge & seasonal preparation
Optional concierge services prepare properties ahead of guest arrival or owner visits: linen service, fresh provisioning, garden refresh, and final staging. Seasonal preparations—stormproofing, humidity control, winterization or summer shading—are scheduled proactively to maintain comfort and reduce weather-related degradation.